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Companies engage in IT-projects in order to gain some benefits; however they complain that those bene-fits are difficult to achieve. On the basis of a survey in the Swiss financial industry this paper comes to the conclusion that due to a fundamental misconception companies reproduce the lack of success in reaping IT benefits: Many companies regard benefit management as an instrument to support project proposals rather than as an instrument to gain optimal benefits. Conse-quently, benefits management activities focus on the early project phases. The paper presents data based on interviews with senior maangers/executives represent-ing 31 large companies of the Swiss financial indus-try. It covers benefits in project proposals, the identifi-cation and structuring of benefits, the planning of benefits realization, the execution of the benefits plan, review and evaluation results, an overall process evaluation and some contextual questions.

IT-Benefits-Management in the Swiss Financial Sector

IT-Benefits-Management in the Swiss Financial Sector

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