How can cooperative work tools support dynamic group proces...

How can cooperative work tools support dynamic group processes? Bridging the specificity frontier (inproceedings)

inproceedings
Abraham Bernstein
In the past, most collaboration support systems have focused on either automating fixed work processes or simply supporting communication in ad-hoc processes. This results in systems that are usually inflexible and difficult to change or that provide no specific support to help users decide what to do next. This paper describes a new kind of tool that bridges the gap between these two approaches by flexibly supporting processes at many points along the spectrum: from highly specified to highly unspecified. The development of this approach was strongly based on social science theory about collaborative work.
How can cooperative work tools support dynamic group processes? Bridging the specificity frontier (inproceedings)
2000
New York, NY, USA
Computer Supported Cooperative Work (CSCW'2000)