@article{instance956,
	 title = {{FROM TELESALES TO TELE-ADVISORY SERVICES IN TRAVEL AGENCIES}},
	 author = {Susanne Schmidt-Rauch and Raphael Sch{\"a}r and Gerhard Schwabe},
	 year = {2010},
	 month = {December},
	 journal = {Proceeding of International Conference on Information Systems (ICIS 2010)},
	 group = {im},
	 Date-Added = {2026-08-02 18:39:39},
	 Date-Modified = {2026-08-03 06:52:29}
}