@inproceedings{instance898,
	 title = {{Enabling advisors and citizens through Citizens' Advice 2.0}},
	 author = {Gerhard Schwabe and Birgit Schenk and Claudia Bretscher},
	 year = {2010},
	 booktitle = {14th Annual Conference of the International Research Society for Public Management (IRSPM)},
	 group = {im},
	 Date-Added = {2026-08-02 18:39:39},
	 Date-Modified = {2026-08-03 06:52:29}
}