@article{instance877,
	 title = {{Beratungsqualit{\"a}t in Banken. Was der Kunde erwartet. Was der Kunde erlebt.}},
	 author = {Ralph Mogicato and Gerhard Schwabe and Philipp Nussbaumer and Eric Stehli and Matthias Eberhard},
	 year = {2009},
	 group = {im},
	 Date-Added = {2026-08-02 18:39:39},
	 Date-Modified = {2026-08-03 06:52:29}
}