@incollection{instance29, title = {{The Product Workbench: An Environment for the Mass-Customization of Production-Processes}}, author = {Abraham Bernstein}, editor = {Thomas W. Malone and Kevin Crowston and George Herman}, year = {2003}, publisher = {MIT Press}, pages = {515-524}, address = {Cambridge, MA}, month = {August}, booktitle = {Organizing Business Knowledge: The MIT Process Handbook}, Date-Added = {2026-08-02 15:54:13}, Date-Modified = {2026-08-02 17:51:18} }